Shipping
Delivered with care, tracked end to end.
Most Koseley orders ship from our UK studio. A small number of larger or bespoke pieces ship directly from Nepal — always tracked, always duty-paid so there are no surprises.
UK delivery
- Free delivery
- On all orders over £75
- Standard shipping
- £4.95 on orders under £75
- Estimated delivery
- 3–5 working days via Royal Mail Tracked 48
- Express delivery
- £7.95 — 1–2 working days via Royal Mail Tracked 24
Nepal-sourced orders
- Direct from Nepal
- Larger or bespoke items may ship directly from our partner workshops
- Delivery time
- 7–14 working days via DHL Express or similar tracked courier
- Customs & duties
- UK-bound orders are shipped duty-paid — no surprise charges on arrival
- Product page notice
- Items shipping from Nepal are labelled clearly on the product page
Order processing
- Dispatch time
- Orders placed before 1pm Monday–Friday are usually dispatched the same day
- Weekends & bank holidays
- Orders placed Friday after 1pm will be dispatched the next working day
- Tracking
- A tracking number is sent to your email once your order has been dispatched
- Order confirmation
- You'll receive a confirmation email immediately after payment clears
International shipping
- EU & Europe
- Available at checkout — rates from £12.95 depending on destination
- Rest of world
- Contact us via our support page for a quote before ordering
- Import duties
- International customers are responsible for any local customs fees
Something gone wrong?
If your order hasn’t arrived within the estimated timeframe, or you have any questions about your delivery, our support team is here to help.
Contact us